Customer Service

Foundation’s customer service representatives and agents are available to serve you Monday – Friday between 9:00am and 5:00pm and by off hour appointment.  For after hours service you can use the carrier contact information below to reach your provider directly.  If you know who your assigned customer service representative is you can find their direct phone number and email address in our staff directory.  Otherwise please call our main line and you will be directed to someone who can help.

For Certificates of Insurance please call our main line or use the email address certificates@figva.com and be sure to include your businesses name and complete holder information.

  • Erie Insurance – 800-458-0811
  • Travelers Insurance:
    • Commercial – 888-661-3938
    • Personal – 877-872-8737
  • The Hartford:
    • Commercial – 877-853-2582
    • Personal – 800-624-5578
  • Hanover:
    • Commercial – 800-388-4300
    • Personal – 800-853-0456
  • Progressive – 877-776-2436
  • The Grange – 800-422-0550
  • Safeco – 800-332-3226